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Post by atw on Dec 3, 2015 16:55:40 GMT -5
Rob The "blank" G&W is evidently an excellent idea bordering on a stroke of genius - to each his own G&W loco  Mine will be sporting this:  Once they're released you could almost start a "show me yours" thread  cheerZ Adrian |
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Post by dawdawes on Dec 4, 2015 8:39:27 GMT -5
Got a funny feeling there are going to be some disappointed z scalers out there. These will fly off the shelf
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Post by DAZed on Dec 4, 2015 8:51:25 GMT -5
Yeah, I agree....what a great scheme. And brilliant that they genericized the G&W logo. I have decided to try and get one but I have terrible luck with limited quantity stuff. (i.e. Micro-Trains)
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Post by atw on Dec 4, 2015 15:37:47 GMT -5
I might be wrong but I'm interpreting "a short production run of Genesee & Wyoming GP38-2" in contrast to "another full run of GP38-2 with multiple road names planned for release in early 2016", i.e. just one road name now, not necessarily a limited number of locos. But we shall see...
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Post by DAZed on Dec 4, 2015 16:36:35 GMT -5
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Post by bloodynose on Dec 12, 2015 0:33:44 GMT -5
I'm sorry to say that one of my first UP GP38s was delivered totally saturated with a very light oil or something... it did not run when I put it on the tracks so I pulled off the shell and noticed that the CB was not in place. I tried to set it and saw that the tabs were not even close to making good contact and ( ) I tried to bend the tabs back down to make better contact to the board and ended up fracturing them and to make a long story short that loco ended up falling to its death on the concrete! I blamed its delivered condition on the retailer that I had ordered it from and never ordered from them again believing that they had shipped me someone else's return... maybe I was wrong??? We stand by our products. Period. That means that we will do what we can to repair or replace. All we ask for is fairness in the process. If it is a manufacturing problem - we will take care of it free of charge. It should work out of the box. If it doesn't we ask that you try a few simple things to get it going again before sending it back to us our your dealer. That helps everyone because if you can get it working with a few quick things, then you are not without your locomotive for a couple of weeks while it goes back and forth, and we have one less thing to deal with. If you damage it, then we will still help you get it going again, but we simply ask that you pay for the parts and labor required to do so. In the case above, when you saw that the tabs were not even close to making contact, then that was the point where you have to make a call. Either you're going to do it yourself, or send it back to us. Once it hits the concrete floor, its on you. Again: we will help you get it going again - just ask and we will get you parts or point you in the direction of a service person. Specifically regarding the GP38-2, I have tested many of these locomotives. There are a small number of them that appear to have been made with less than optimal metal forging techniques. In these cases, the metal is a bit brittle. We have replacement parts, and we will make them right. Please do NOT assume that if you locomotive stops running it is because of this. Is only impacts a very small number of locomotives. There are plenty of reasons for a locomotive to have performance problems (dirt, bad PCB contact, traction tire placement, motor issues, truck assembly, etc, etc) Also, it does NOT void a warranty to install a DCC circuit board in your locomotive. Rule of thumb: you should never need to use any tools on our locomotives except for a small screwdriver on the screws. Think of the metal chassis as being made of clay. If you put more pressure on it than you would a similar clay part, then you run the risk of damaging it. Do NOT force anything! If it is damaged when you put in the DCC part, please contact us. If it requires a return, we will be able to determine through examination if it was improperly manufactured, or it simply had too much pressure applied. We want you to be satisfied and enjoy our products! Best, -Rob(A) Rob, I really appreciate the fact that AZL does stand by their products and that came true a while back when I had problems with a SD70 that was misbehaving. My experience with this GP38-2 was when I was first entering Z scale. I also had problems with an MTL loco about the same time so I was starting to wonder if going into Z-scale was a bad idea. I was not at that time a member of this forum so I did not know where to go for advice. I've considered this misshape to be the cost of an education. I learned 3 things from this experience: 1) when you work on anything Z-scale you need to be over a padded table in case you slip and what you have in your hands might jump to its death before you can catch it and wearing readers really helps to see something so microscopic. 2) the chassis are made of something that is not as malleable as it looks (not lead or tin) don't try to bend it, it will break. And 3) One needs to recognize at what point one cannot "fix it" and consider sending it back for repair. Thanks for your support! B.r, Mark |
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Post by gprose on Dec 22, 2015 18:07:46 GMT -5
I do hope the next run of GP30's will include Canadian Pacific and Burlington Northern ones! I was surprised to here about the "crunchy chassis" problem with the GP38's, thankfully I haven't had this problem with any of mine but I don't install DCC in my locos either.
Glen
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Post by DAZed on Dec 22, 2015 18:20:43 GMT -5
I do hope the next run of GP30's will include Canadian Pacific and Burlington Northern ones! Yes, a Whiteface BN GP30 (i.e. GP39M) would be fantastic. |
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Post by Rob Albritton on Dec 22, 2015 18:31:34 GMT -5
I do hope the next run of GP30's will include Canadian Pacific and Burlington Northern ones! I was surprised to here about the "crunchy chassis" problem with the GP38's, thankfully I haven't had this problem with any of mine but I don't install DCC in my locos either. Glen GP30 or GP38-2? Happy to answer questions, just need to know what we are talking about.  |
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Post by mgatdog on Dec 22, 2015 19:05:11 GMT -5
In the second run of GP 38's will they be any Chessie System.
Bob
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Post by Rob Albritton on Dec 22, 2015 21:44:19 GMT -5
I do hope the next run of GP30's will include Canadian Pacific and Burlington Northern ones! In the second run of GP 38's will they be any Chessie System. Bob We plan on releasing Chessie System, Canadian Pacific and Burlington Northern locomotives in the first half of 2016. My apologies, but given the high volume of releases we have been doing recently, I cannot remember off hand which locomotive product is planned for each particular railroad. |
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Post by dave on Dec 22, 2015 21:52:54 GMT -5
I would definitely be in for a BN Whiteface GP30.
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Post by davestubbs on Dec 23, 2015 1:52:16 GMT -5
+1 on the BN whiteface
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Post by atw on Dec 23, 2015 10:37:42 GMT -5
My apologies, but given the high volume of releases we have been doing recently, I cannot remember off hand which locomotive product is planned for each particular railroad. Good heavens, Rob, definitely NO need to apologize for that I've never had more fun being in Z scale than now. |
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Post by mgatdog on Dec 23, 2015 11:55:28 GMT -5
My apologies, but given the high volume of releases we have been doing recently, I cannot remember off hand which locomotive product is planned for each particular railroad. Good heavens, Rob, definitely NO need to apologize for that I've never had more fun being in Z scale than now. I agree with ATW. Thanks for all the time and effort you guys put into the z scale and great selections on locomotives steam and diesel . Can't wait to see what you guys have further down the road. Bob |
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