Post by ztrack on Feb 4, 2018 10:20:34 GMT -5
I wanted to pass some information on if you need to contact AZL for support. Ztrack Distribution handles all customer and support for AZL. You can email us at:
robkluz@ztrack.com
or
sales@ztrack.com
When contacting us, please supply the following information:
Product number (found on the box)
Description of the problem
Dealer name
Purchase date
Track manufacturer
Controller manufacturer and part number
Minimum radius of curve used
In most cases, we encourage you to work through your authorized dealer for support. Please start with the dealer and we will be there if needed. If you do go to us directly, we will be reaching out to the dealer to keep them in the loop.
The reason we ask about track, controllers and radius is the majority of support requests come down to expectations and track. It is quick to blame the loco or the rolling stock, but a lot of the time, it is the track or the track configuration that is the real issue. That is where we can help troubleshoot and provide recommendations on how to improve the performance.
For further reading on troubleshooting locomotives and track, we encourage you to get a copy of the December 2010 issue of Ztrack. In this issue, we have an article entitled 'Don't blame the locomotive' which covers this very topic.
www.ztrackmagazine.com/product/november-december-2010-volume-16-6/
Ztrack Distribution handles all quality control for AZL products. We test run all locomotives in our offices and know these products inside and out. We often can quickly diagnose issues as we know what to expect. Very little surprises us as we have seen it all!
In addition, we encourage customers to purchase products through authorized dealers. Purchasing items through authorized dealers does protect you when it comes to service and support including warranty claims. Never trust a description of 'new' if it is purchased from a 2nd hand source! We have seen numerous items that are damaged or broken dumped on the 2nd hand market. We are not able to warranty these items, though we will try our best to resolve the issues.
Never return any products to Ztrack Distribution without first contacting us. We try to resolve all issues without having to go through a return process. This includes supplying parts when necessary. If it is determined that a return is necessary, all items should be returned in the original packaging. The packaging is specifically designed to protect the items in transit.
Any questions, let us know. While we hope you never have to contact us for support, if you do, we are there for you.
Rob
robkluz@ztrack.com
or
sales@ztrack.com
When contacting us, please supply the following information:
Product number (found on the box)
Description of the problem
Dealer name
Purchase date
Track manufacturer
Controller manufacturer and part number
Minimum radius of curve used
In most cases, we encourage you to work through your authorized dealer for support. Please start with the dealer and we will be there if needed. If you do go to us directly, we will be reaching out to the dealer to keep them in the loop.
The reason we ask about track, controllers and radius is the majority of support requests come down to expectations and track. It is quick to blame the loco or the rolling stock, but a lot of the time, it is the track or the track configuration that is the real issue. That is where we can help troubleshoot and provide recommendations on how to improve the performance.
For further reading on troubleshooting locomotives and track, we encourage you to get a copy of the December 2010 issue of Ztrack. In this issue, we have an article entitled 'Don't blame the locomotive' which covers this very topic.
www.ztrackmagazine.com/product/november-december-2010-volume-16-6/
Ztrack Distribution handles all quality control for AZL products. We test run all locomotives in our offices and know these products inside and out. We often can quickly diagnose issues as we know what to expect. Very little surprises us as we have seen it all!
In addition, we encourage customers to purchase products through authorized dealers. Purchasing items through authorized dealers does protect you when it comes to service and support including warranty claims. Never trust a description of 'new' if it is purchased from a 2nd hand source! We have seen numerous items that are damaged or broken dumped on the 2nd hand market. We are not able to warranty these items, though we will try our best to resolve the issues.
Never return any products to Ztrack Distribution without first contacting us. We try to resolve all issues without having to go through a return process. This includes supplying parts when necessary. If it is determined that a return is necessary, all items should be returned in the original packaging. The packaging is specifically designed to protect the items in transit.
Any questions, let us know. While we hope you never have to contact us for support, if you do, we are there for you.
Rob
