Post by ztrack on Sept 25, 2017 7:25:24 GMT -5
We hear often that customers are asked by dealers to put down deposits to reserve items that are pre-announced. The concept of deposits is not something we at AZL or Ztrack Distribution requires or encourage.
- We never ask dealers to put money down on items that have not been released or even has been released.
- Often final pricing has not even been established. This creates too many unknowns. Release dates are likely unknown. Placing a deposit on an item pre-announcement may mean you will be waiting months or even years with that money in a dealers hands. This can create a bad experience for you, the customer.
- Dealers cannot place 'pre-orders' except in very controlled situations. The model is that dealers are allowed to order items once the items are released. All dealers have access to an online ordering portal where they place their orders as soon as we officially announce products. Orders are processed on a first come basis.
- Subscription programs like the ES44AC heritage series also fall under this policy. We do take reservations for subscription programs, but never ask for dealers to place deposits to be part of this subscription program.
- Putting a deposit on an item does not guarantee you will receive items faster, or even at all.
- This policy is for all products, even our brass offerings. We are accepting pre-orders for the Krauss Maffei's and the NW J locomotives. But again, we are NOT asking for a down payment or money upfront. All pre-orders are on a trust basis.
If your dealer is asking for a deposit and you are uncomfortable doing so, question the dealer. You may also want to look at another dealer. An engaged dealer will track your 'wish' list and place orders for you once items are released. They will not require money upfront to do so. We actively encourage dealers and customer to work together on building 'wish lists' so orders are ready to go once the items are released.
I hope this sheds some light on our policies. Thanks for all of your support!
Rob
- We never ask dealers to put money down on items that have not been released or even has been released.
- Often final pricing has not even been established. This creates too many unknowns. Release dates are likely unknown. Placing a deposit on an item pre-announcement may mean you will be waiting months or even years with that money in a dealers hands. This can create a bad experience for you, the customer.
- Dealers cannot place 'pre-orders' except in very controlled situations. The model is that dealers are allowed to order items once the items are released. All dealers have access to an online ordering portal where they place their orders as soon as we officially announce products. Orders are processed on a first come basis.
- Subscription programs like the ES44AC heritage series also fall under this policy. We do take reservations for subscription programs, but never ask for dealers to place deposits to be part of this subscription program.
- Putting a deposit on an item does not guarantee you will receive items faster, or even at all.
- This policy is for all products, even our brass offerings. We are accepting pre-orders for the Krauss Maffei's and the NW J locomotives. But again, we are NOT asking for a down payment or money upfront. All pre-orders are on a trust basis.
If your dealer is asking for a deposit and you are uncomfortable doing so, question the dealer. You may also want to look at another dealer. An engaged dealer will track your 'wish' list and place orders for you once items are released. They will not require money upfront to do so. We actively encourage dealers and customer to work together on building 'wish lists' so orders are ready to go once the items are released.
I hope this sheds some light on our policies. Thanks for all of your support!
Rob
