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Post by boxcarwilly on Feb 4, 2017 11:11:53 GMT -5
I find it most disappointing that AZL doesn't carry a complete inventory of spare parts. From time to time, parts of engines and cars get broken or fall off and disappear, and the only way to replace them, is to buy a car or engine we don't really want, and cannibalize it. This seems like a waste of money to me.
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Post by Rob Albritton on Feb 4, 2017 14:05:07 GMT -5
I find it most disappointing that AZL doesn't carry a complete inventory of spare parts. From time to time, parts of engines and cars get broken or fall off and disappear, and the only way to replace them, is to buy a car or engine we don't really want, and cannibalize it. This seems like a waste of money to me. Well now, that's just not true. Need a spare part? Try here: www.americanzline.com/contact-azl/We do not have EVERYTHING, but we do have quite a bit.
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Post by ProgressRail on Feb 4, 2017 21:17:35 GMT -5
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Post by Rob Albritton on Feb 4, 2017 23:12:50 GMT -5
And we do have additional parts available. Just contact us using the web form: www.americanzline.com/contact-azl/We will do what we can to support to the best of our ability.
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Post by boxcarwilly on Feb 5, 2017 11:02:08 GMT -5
Well if that's true, do you have the complete truck coupler assembly to fit a heavyweight passenger car? Do you have the truck/coupler assembly to fit an F3 B unit? Do you have the front and back handrails to fit a GP38?
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Post by zscalehobo on Feb 5, 2017 11:31:26 GMT -5
I believe that the intention of Rob's messages (2 now) was to direct you to contact AZL with these spare parts questions. Sounds like they are willing to help where they can.
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Post by emaley on Feb 5, 2017 12:52:42 GMT -5
If you don't email AZL and inquire about issues you are having you have no one to blame but yourself. Airing your dissatisfaction on the forum won't get you much traction. They have been very helpful with the few issues that I have encountered.
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Post by ztrack on Feb 5, 2017 13:56:07 GMT -5
Seriously, contact us! Yes, we have truck assembly for heavyweight cars. And the GP38 handrails are offered as a set. You can find them on our parts page: www.azldirect.com/partsWhat I don't have is the F3 truck and coupler assembly. But that doesn't mean we can't come up with one. The parts that we list on the page is what we have packaged for resale. We do have other parts available that we don't list. We can't promise everything. We do hold some parts back for warranty work so we can't always accommodate those scratch builders wanting parts. Rob
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