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Post by Hans Riddervold (AZL) on Jul 23, 2020 13:18:43 GMT -5
My post really referred to assist buyers with broken or missing parts. Would love to offer spare parts for kit bashing or modifications. It will be quite an undertaking to have everything available so we will suggest a short list on a separate blog. This will take time.
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Post by husafreak on Jan 6, 2021 19:10:03 GMT -5
I just received my UP RS2. It runs great and looks super but with body mounted couplers I have no luck running it on my Rokuhan 195R track, it throws the first car off the rails at every curve. None of my other AZL loco's including the similar GP7's have this body mount design instead of truck mounted couplers so I wonder why it was chosen and if there is a "fix". I do have an MTL loco with body mounted couplers and it is the same, not suitable for the 195R. I am also having trouble just coupling it with my MTL cars, are the couplers slightly different than my other AZL locos? I had to lift the coupler and drop it in place, pushing them together does not work. I do not have the automatic uncoupling feature on my track so I can't try that. I'll try with different cars and manufacturers but this is a new problem to me.
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Post by husafreak on Jan 7, 2021 12:48:30 GMT -5
After trying with many different cars it appears that the limited coupler sswing in an issue but the coupler not engaging is limited to just a couple of cars.
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Post by ztrack on Jan 7, 2021 13:46:34 GMT -5
Try this. Connect it with a car with a truck mounted coupler versus a car with a body mount coupler. The truck mounted couplers have more swing. Also try putting a heavier car behind the loco. This will help keep that car on the track and sort of act as a buffer for the other cars. As always, the broader the radius the better.
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Deleted Member
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Post by Deleted on Jan 7, 2021 17:03:02 GMT -5
I tested with my NH-RS3, pushing it by hand (I cannot presently run trains while I am working on landscape, grass on tracks is not good, neither for contact nor for gears). There was no issue with the MTL couplers, and none with curves, but I use only R270 and R490. Hope only that they won't appear in the S-curves of turnouts ... PS : meanwhile I tested on turnouts, it seems OK.
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Post by husafreak on Jan 7, 2021 23:59:22 GMT -5
Only the 195R was a problem. My 220R and 245R loops run the same train fine. I have an MTL loco (SD40-2) with body mount couplers and it has the same problem sometimes so I have swapped the first towed car behind it before when it derails them. I know that trick!
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Post by trainhome on Jan 10, 2021 8:38:34 GMT -5
Hello! I'm new member. Do you offer spare coupler or any kit (with coupler included) for RSD4? (part number 63305) My child broke couplers to one of train. Maybe something like this [ HWTRUCK] can help? Help, please.. Best Regards, Sergey
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Post by DAZed on Jan 10, 2021 9:10:43 GMT -5
Hello! I'm new member. Do you offer spare coupler or any kit (with coupler included) for RSD4? (part number 63305) My child broke couplers to one of train. Maybe something like this [ HWTRUCK] can help? Help, please.. Best Regards, Sergey Welcome Sergey, I would send your request via the following link on the AZL website: www.americanzline.com/contact-azl . Might get a quicker/better response that way for issues like this.
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Post by Commodore on Jan 10, 2021 10:38:44 GMT -5
Hello! I'm new member. Do you offer spare coupler or any kit (with coupler included) for RSD4? (part number 63305) My child broke couplers to one of train. Maybe something like this [ HWTRUCK] can help? Help, please.. Best Regards, Sergey Welcome Sergey, I would send your request via the following link on the AZL website: www.americanzline.com/contact-azl . Might get a quicker/better response that way for issues like this. AZL doesn’t stock spare couplers...
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Post by DAZed on Jan 10, 2021 10:58:13 GMT -5
Welcome Sergey, I would send your request via the following link on the AZL website: www.americanzline.com/contact-azl . Might get a quicker/better response that way for issues like this. AZL doesn’t stock spare couplers... I stand by my suggestion.
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Post by Commodore on Jan 10, 2021 14:21:03 GMT -5
AZL doesn’t stock spare couplers... I stand by my suggestion. ...well, I’ve done that (I actually have) multiple times. That’s AZL’s weakness, couplers and connectors. Do you want me to post copies of the correspondence??? Unlike MTL, AZL fails in this area...
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Post by fulingyu on Jan 10, 2021 18:57:58 GMT -5
Not trying to jack this thread. Nor am I trying to throw shade on AZL. But I have to agree with Rory, here.
I love AZL and own many of their products, But when it comes to coupler parts, they are seriously lacking here.
When I purchased my CZ F3 ABB set, I was told that they would include TWO short couplers and they didn't. When I contacted AZL, they apologized and promised to get me a replacement, ASAP. It never arrived. No word since from them about it. Perhaps they forgot about it?
Also, a couple of years ago, AZL RE-released their 60' Gunderson Hi Cubes with their newer auto latch couplers in short supply. However, if you already had those cars, you had to purchase the newer couplers separately at full price. It might have been a nice gesture to offer the newer couplers at a reduced price. At least they were available.
Then awhile back (sorry I can't find the discussion) there was talk about making the short coupler available as a separate part. Again there has been nothing but the silence of crickets since then.
AZL does great at some things like offering to replace the crumbly GP38 chassis at a reduced cost (thanks AZL), but I feel they do fall short in dealing with couplers.
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Post by Rob Albritton on Jan 10, 2021 19:06:06 GMT -5
Regarding spare coupler parts: let me see what I can do.
I assume you guys are talking about the top and bottom of the knuckle and the coupler box top, correct?
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Post by fulingyu on Jan 11, 2021 4:28:41 GMT -5
Regarding spare coupler parts: let me see what I can do. I assume you guys are talking about the top and bottom of the knuckle and the coupler box top, correct? Rob, thanks for your quick reply. That's another thing AZL does very well. Responding promptly to customer concerns. Sergey might need those parts to replace his broken coupler. I was refering to the drawbar to use for close coupling A and B units. The CZ ABB set only came with one of them when you need two of them to close couple the 3 locos for ABB. I mentioned about the Gunderson HiCubes because AZL released the remaining stock of these cars with retro fitted replacement couplers. The original couplers didn't work very well. This was a nice idea, but if you already owned those cars, you had to order the replacement couplers yourself. A small discount similar to the chassis replacement program would have been a nice gesture. BTW concerning the drawbar. It's such a small little piece of plastic. What are the possibilities of including one with EVERY AZL loco so you can close couple multiple diesel units? And what about using them on rolling stock? I'm trying to imagine a long coal drag of hoppers all close connected. Or even passenger trains. Lot of possibilities here.
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Post by Commodore on Jan 11, 2021 8:18:56 GMT -5
Yeah! Drawbar should be available... I was missing drawbars from the F3’s and brass cars. Likely those (and the coupler was robbed from the NOS P-42) before I bought them ...because AZL doesn’t sell spares.
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