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Post by shamoo737 on Feb 6, 2018 16:25:22 GMT -5
I don’t want replacement parts, because I can’t trust them. I want the replacement chassis, and it’s taking longer then a elephant having a baby.
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Post by theprez on Feb 6, 2018 18:24:07 GMT -5
I don’t want replacement parts, because I can’t trust them. I want the replacement chassis, and it’s taking longer then a elephant having a baby. Difficult to not agree, with all respect for Rob effort
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Post by ztrack on Feb 6, 2018 19:11:31 GMT -5
Shamoo737 if you have an issue, then please send me an email. I show that we resolved your bad chassis on 4/7/2015. We don't have any other claims pending for you.
robkluz@ztrack.com sales@ztrack.com
Please supply the information as I have listed prior in this thread.
Rob
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Post by shamoo737 on Feb 6, 2018 22:45:10 GMT -5
Rob, a lot of us are waiting for the replacement chassis. There’s no sense in filling a claim when they are not available.
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Post by Rob Albritton on Feb 6, 2018 23:14:27 GMT -5
Rob, a lot of us are waiting for the replacement chassis. There’s no sense in filling a claim when they are not available. Just to set the record straight: We do have replacement chassis available now. Rob K has a process in place to make sure we use the limited resources we have on hand to help as many of our customers as possible until we receive a full shipment of replacement parts and chassis.
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Post by shamoo737 on Feb 17, 2018 18:58:53 GMT -5
I received the chassis this week. It’s nice to see AZL followed through with their customer support.
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Post by bnsantaray on Feb 19, 2018 15:38:05 GMT -5
Just received my GP38 frames 5 minutes ago
Thanks a lot.
Good service. Thanks Rob
Now back to the assembly line
Raymond
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Post by southernnscale on Mar 20, 2018 21:00:13 GMT -5
We have replacement chassis on order. Do you have a estimate time. I have some shelf queens. What needs to be done to switch out the GP-38-2s I have two I bought there undecorated AZL-62513. I just got them out to run when I found this problem. I tried to fix the one that fell apart after removing the shell the other runs funny and noisy but haven't taken shell off! Attachments:
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Post by cwrr on Mar 21, 2018 9:36:40 GMT -5
Ouch!! Time to get ahold of Rob for a chassis replacement......
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Post by bnsantaray on Apr 5, 2018 11:24:57 GMT -5
I finally fix my GP-38 with the spare parts sent to by by Rob. I was lucky to have to sets since I did manage to break one part, since I knew what to avoid on the second one...Now my fleet of GP-38 is fully running thanks to the extremly good service of AZL ( Rob ). Thanks again
Raymond
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